RETURNS & SHIPPING
FREE SHIPPING POLICY
Domestic Shipping (United States)
For our customers within the United States, we offer a flat rate shipping fee of $9.95 on all orders. However, if your order subtotal is $75 or more, you qualify for free shipping!
International Shipping
Customers outside of the United States will have shipping rates that are subject to change based on their location. Please note that shipping outside of the United States may incur additional fees for customs and/or import taxes based on the territory. These fees are not included in our shipping charges and are the responsibility of the customer.
REFUND & RETURN POLICY
All product sales are final upon shipment. Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us support@theboys.store and our team will contact you.
DAMAGED PRODUCT OR WRONG ORDER
If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.
INCORRECT SHIPPING ADDRESS
If you entered an incorrect shipping address, please immediately notify us of the requested change. We can only make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.
INCORRECT ORDER
If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.
SHIPPING
All shipping selections are made at checkout.
Shipping outside of the United States may incur an additional fee for customs, and/or import taxes based on territory.
Please note: that once a package is marked as delivered by the carrier, we are not responsible for any theft or loss that may occur after that point. We recommend taking precautions, such as having packages delivered to a secure location or arranging for them to be held at a local facility if you are unable to receive them personally.